Privacy Policy – wagi Casino

1Introduction

This Privacy Policy (the "Policy") describes how wagi Casino (referred to herein as "wagi," "we," "us," or "our") collects, uses, discloses, and protects the personal data of players, visitors, and users (collectively, "you" or "Data Subject") who access the wagi website, mobile platform, and related gaming services (the "Platform").

wagi is committed to protecting the privacy of every Filipino player who trusts us with their personal information. This Policy has been prepared in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 (the "DPA"), and its Implementing Rules and Regulations, as administered by the National Privacy Commission of the Philippines.

By accessing the Platform or creating a wagi account, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, please do not use the Platform.

2Data Controller

wagi Casino acts as the Personal Information Controller in respect of the personal data collected through the Platform. Our designated Data Protection Officer (DPO) is responsible for overseeing data protection practices and can be contacted at the address provided in Section 13 of this Policy.

3Personal Data We Collect

wagi collects personal data only to the extent necessary to provide the Services, comply with regulatory obligations, and maintain a secure and fair gaming environment. The categories of personal data we collect include:

Category	Examples	Source
Identity Data	Full legal name, date of birth, gender, government ID number (passport, driver's license, SSS, PhilSys)	Provided by you during registration and KYC verification
Contact Data	Philippine mobile number, email address, residential address	Provided by you during registration
Financial Data	GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank), transaction history, deposit and withdrawal records in PHP	Provided by you; generated by Platform activity
Gaming Data	Wagering history, game session logs, bet amounts, win/loss records, bonus usage	Generated automatically by Platform activity
Technical Data	IP address, device type, operating system, browser type, session timestamps	Collected automatically via cookies and server logs
Communication Data	Live chat transcripts, email correspondence, support ticket records	Generated when you contact wagi support
KYC Documents	Photos of government-issued IDs, selfies for liveness verification	Submitted by you to complete identity verification

wagi does not collect sensitive personal information (as defined under the DPA, such as health data, biometric data beyond liveness-check selfies, or religious/political affiliation) unless required by law or expressly consented to by you.

4How We Use Your Personal Data

wagi processes your personal data for the following purposes:

• Account Creation and Management: To register your wagi account, verify your identity, and manage your player profile.
• KYC and Age Verification: To confirm that you are at least 21 years of age and to comply with PAGCOR's Know Your Customer requirements.
• Payment Processing: To facilitate deposits, withdrawals, and transaction reconciliation via GCash, PayMaya, BPI, BDO, Metrobank, and other accepted methods.
• Anti-Money Laundering (AML) Compliance: To monitor transactions and report suspicious activity as required by Republic Act No. 9160 and related PAGCOR directives.
• Platform Security: To detect, investigate, and prevent fraud, unauthorized access, and prohibited conduct.
• Game Provision and Personalization: To deliver games, record results, and personalize the lobby experience based on your gaming history.
• Customer Support: To respond to your queries, process complaints, and maintain support records.
• Responsible Gaming: To enforce deposit limits, self-exclusion periods, and age-restriction controls at the account level.
• Marketing Communications: To send you promotional offers and updates by SMS or email, where you have provided consent. You may withdraw consent at any time via account settings.
• Legal and Regulatory Compliance: To meet obligations under Philippine law, PAGCOR regulations, court orders, and lawful requests from government authorities.

5Legal Bases for Processing

wagi processes your personal data on the following legal bases as recognized under the Data Privacy Act of 2012:

• Contractual Necessity: Processing required to perform the contract between you and wagi (e.g., account management, payment processing, game delivery).
• Legal Obligation: Processing required to comply with applicable Philippine law, including PAGCOR regulations, the Anti-Money Laundering Act, and orders of competent authorities.
• Legitimate Interests: Processing necessary for wagi's legitimate interests, including platform security, fraud prevention, and responsible gaming controls, where such interests are not overridden by your rights and freedoms.
• Consent: Processing for marketing communications and certain analytics, which is conditional on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6Data Sharing and Disclosure

6.1 wagi does not sell, rent, or trade your personal data to any third party for commercial purposes.

6.2 We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data-processing agreements:

• Payment Processors: GCash (GXI Inc.), PayMaya (Voyager Innovations), BPI, BDO Unibank, and Metrobank — to process deposits and withdrawals.
• KYC and Identity Verification Providers: Third-party KYC service providers engaged to verify government IDs and perform liveness checks.
• Game Software Providers: Licensed game developers whose titles are integrated on the wagi platform — limited to the data required for game function and RNG certification.
• IT and Infrastructure Providers: Cloud hosting, cybersecurity, and server management providers who process data on wagi's behalf under strict contractual obligations.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies, where required by law or regulatory directive.
• Legal and Compliance Advisors: Philippine-licensed legal counsel engaged to advise on compliance matters, subject to professional confidentiality obligations.

6.3 All third-party data processors engaged by wagi are contractually bound to process personal data only in accordance with wagi's instructions and the requirements of the Data Privacy Act of 2012.

7Cookies and Tracking Technologies

7.1 wagi uses cookies and similar technologies to operate the Platform, remember your preferences, maintain your login session, and gather analytics data to improve our services.

7.2 The following categories of cookies are used:

• Strictly Necessary Cookies: Required for the Platform to function. Cannot be disabled without affecting core functionality such as login session maintenance and payment page operation.
• Functional Cookies: Remember your preferences (e.g., language, game lobby layout) to personalize your experience.
• Analytics Cookies: Collect aggregated, anonymized data about how players use the Platform, helping wagi identify and fix usability issues.
• Marketing Cookies: Used only where you have consented, to deliver relevant promotional content based on your Platform activity. You may withdraw this consent via account settings at any time.

7.3 Most browsers allow you to control cookie settings. Note that disabling strictly necessary cookies will impair the functionality of the wagi Platform.

8Data Retention

8.1 wagi retains personal data for as long as necessary to fulfil the purposes for which it was collected, to maintain your account, and to comply with legal and regulatory obligations.

8.2 Specifically:

• Account and identity data is retained for the duration of your account's active life and for a minimum of five (5) years following account closure, as required by PAGCOR and AMLC regulations.
• Financial and transaction records are retained for a minimum of five (5) years from the date of the transaction.
• KYC documents are retained in accordance with PAGCOR-mandated record-keeping requirements.
• Marketing consent records are retained until you withdraw consent, plus a reasonable period thereafter to demonstrate compliance.

8.3 Upon expiry of the applicable retention period, wagi will securely destroy or anonymize your personal data.

9Data Security

9.1 wagi implements technical and organizational measures appropriate to the risk involved in processing your personal data, including:

• 256-bit SSL/TLS encryption for all data in transit;
• AES-256 encryption for sensitive data at rest;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Regular vulnerability assessments and penetration testing;
• Two-factor authentication requirements for internal administrative systems;
• An incident response plan aligned with the NPC's mandatory breach notification requirements.

9.2 In the event of a personal data breach that poses a real risk of serious harm to affected Data Subjects, wagi will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay.

10Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights in respect of your personal data held by wagi:

• Right to be Informed: The right to be told how your data is collected and used — fulfilled by this Policy.
• Right of Access: The right to obtain a copy of the personal data wagi holds about you.
• Right to Rectification: The right to have inaccurate or incomplete personal data corrected.
• Right to Erasure: The right to request deletion of your personal data, subject to wagi's legal retention obligations.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: The right to object to the processing of your personal data for marketing purposes or where processing is based on legitimate interests.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines (www.privacy.gov.ph) if you believe wagi has processed your personal data in breach of the DPA.

To exercise any of the above rights, please contact our Data Protection Officer as described in Section 13. We will respond within thirty (30) days of receiving a valid request. We may need to verify your identity before processing your request.

11Children's Privacy

11.1 The wagi Platform is strictly intended for adults aged 21 years and above. wagi does not knowingly collect personal data from individuals under the age of 21.

11.2 If wagi becomes aware that personal data has been collected from an individual under 21, the relevant account will be immediately suspended, all associated funds will be forfeited, and the personal data will be securely deleted, subject to any applicable legal reporting obligations.

11.3 If you have reason to believe that a minor has provided personal data to wagi, please contact our DPO immediately.

12Changes to This Privacy Policy

12.1 wagi may update this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements, or feedback from the National Privacy Commission.

12.2 Material changes to this Policy will be communicated to registered players via email and/or a prominent notice on the Platform at least seven (7) days prior to the effective date of the change.

12.3 The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. We encourage you to review this Policy periodically.

13Contact and Data Protection Officer

If you have questions, concerns, or requests relating to this Privacy Policy or wagi's handling of your personal data, please contact our Data Protection Officer:

Data Protection Officer
wagi Casino
Email: [email protected] (plain text — not a clickable link)
Support hours: 24 hours a day, 7 days a week via live chat on the Platform

You also have the right to raise any unresolved privacy concerns with the National Privacy Commission of the Philippines. For more information, visit the NPC's official website.